Returns
We offer a 14-day return window from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at petstoreshopify@myyahoo.com.
To start a return, you can contact us at petstoreshopify@myyahoo.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at petstoreshopify@myyahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping
We provide free return shipping on all eligible returns. Once your return request is approved, instructions will be shared to help you complete the process smoothly.
Restocking Fees
We do not charge any restocking fees for returns.
Final Sale Items
Certain items are marked as final sale and are not eligible for returns or refunds. This applies to products within specific collections designated as final sale.
Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within a few business days